Bosch service conditions for Battery Premium Service
(Applicable from 01.01.2017)
1. Scope
Robert Bosch Power Tools GmbH shall offer the Battery Premium Service for Bosch lithium- ion rechargeable batteries including the matching chargers, belonging to the professional (blue) power tool series* (excluding “production tools**”), (hereinafter referred to as “products”) purchased in Europe on or after 01.01.2017 subject to the conditions stated in this document. This excludes second-hand purchases.
2. Battery Premium Service
Robert Bosch Power Tools GmbH offers to repair or replace products if it can be verified to the satisfaction of the Bosch Service Centre or an Authorised Service Centre that the deficiencies were caused by a material or manufacturing defect or as a result of qualifying wear and tear within the Qualifying Period. For the purposes of these conditions, qualifying wear and tear shall mean where the battery is yielding less than 70% of its capacity as determined by Bosch in its sole discretion.
Defects recognised by us as being covered by the Battery Premium Service shall either be repaired, or replaced with a product in perfect working order (this may be a later model) free of charge. Replaced products or parts shall become the property of Robert Bosch Power Tools GmbH.
Any products received by us with defects not covered by the Battery Premium Service may still be repairable and an estimate will be issued for the repair. Should you choose to accept the repair or require a return of the product, you must do so within 30 days of the date of the estimate or other notification. If we do not hear from you, the product will be scrapped at no cost to you. The return of products where the defect is not covered by the Battery Premium Service will be at your sole cost and expense.
3. Battery Premium Service Period
The period of the Battery Premium Service begins when the product is purchased and ends 24 months after (“Qualifying Period”). The starting date is the date on the original sales receipt. It is not possible to extend the period.
4. Registration
To qualify for the Battery Premium Service, the customer must register the product within 4 weeks of the date of purchase. Registration can only be made via the internet at www.bosch- professional.com/warranty.
A registration shall only be valid if the online form is completely and correctly filled in and Robert Bosch Power Tools GmbH confirms the registration by providing a printable registration form. The registration form must be stored and/or printed out immediately.
Registration shall only be possible if you agree to the storage of the data entered (conditions of use will be explained on the site).
5. Claiming under the Battery Premium Service
Any claims for the Battery Premium Service must be asserted within the Qualifying Period. This requires the submission or sending of the product in question with the printed registration form and a copy of the original sales receipt, which must indicate the purchase date and the product designation, to the retailer, to the Bosch Service Centre or to one of the Authorised Service Centres named in the Operating Instructions.Please do not send original documents as we are unable to return them to you.
If you elect to send the product to a retailer or to an Authorised Service Centre, you shall bear the costs of transport and shall carry the transport risk. Transport charges for invalid claims may be levied at the discretion of Bosch Service Centre.
6. Exclusion criteria for Battery Premium Service
(1) Bosch power tools have a defined lifetime when used properly. If they are subjected to overload and / or improper use, this lifetime can be negatively affected. If individual users subject their tool to either overload and / or improper use, Bosch shall be entitled to reject claims under the Battery Premium Service. This is especially the case:
- when the tool is used in sectors where operation causes high levels of wear and tear (e.g. intensive industrial use, for example within/for factory-based environments/processes, or where the application is clearly not within the tool’s intended capabilities as determined by Bosch (at their sole discretion); evidence of application / usage may be requested by Bosch in support of disputed claims and failure to provide this may result in rejection of the claim)
- when there have been more than three claims or demands for Battery Premium Service for the same type of fault /defect which has been recorded for a certain product
(2) The Battery Premium Service does not cover:
- Damage caused by force majeure and as a result of fire, explosion, extreme weather conditions, water damage or lightning.
- Defects with product caused by non-compliance with the operating instructions, improper use, abnormal environmental conditions, inappropriate operatingconditions, overload or insufficient servicing or maintenance.
- Defects caused by using accessories, components or spare parts other than original Bosch parts.
- Damage caused by external force such as damage resulting from falls orcollisions.
- Replacement of lost components
- Products which have been partially or completely disassembled even if subsequently reassembled by anyone other than a Bosch Service Centre or an Authorised Service Centre.
- Products to which changes or additions have been made.
- Slight deviations from the specified quality that do not affect the value and functionality of the product.
7. Closing provisions; Relation to other claims
- Your warranty claim based on your sales contract with the retailer, including your statutory rights, shall not be affected by this program.
- Using the Battery Premium Service neither extends nor renews the statutory warranty period or any voluntary Bosch warranty for the tool, the battery or thecharger.
- Services provided under the Battery Premium Service do not lengthen or renew the Qualifying Period for the products.
- Claims other than the right to correct faults in the products registered for the Battery Premium Service are not covered.
German law shall apply to these Battery Premium Service conditions and the Battery Premium Service to the exclusion of the UN Convention on the International Sale of Goods (CISG).
*Bosch professional (blue) power tools series includes products found at http://www.bosch- professional.com/gb
**“Production tools” includes high-frequency tools, cordless (Exact / C-Exact), and air-tools made for intensive use in manufacturing industry; for details see http://www.boschproductiontools.com/productionstools
Robert Bosch Power Tools GmbH 70538 Stuttgart Germany